Customer Service

You can expect your order within 5 to 7 working days. Timing for international orders might be affected by customs clearance process. Delivery to Europe is free. We charge $25 flat fee for delivery outside EU. All items are fully covered by insurance for loss and damage.

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

All returns must be authorized by email first by emailing the customer service address below. You have 14 days to return an item for a refund. The shipping charge is not refunded. For international shipments, please ensure that you clearly state in all customs forms that the item is being returned for a refund. Failure to do so will result in the item being returned back to you. Items returned for a refund must in a ‘new/unworn’ condition. Anca Stetco will refund the purchase price to you within 14 days of the receipt of returned goods.

For orders, shipping and returns please email info@ancastetco.com